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ADVICE SERVICES

Caring is complex and carers often find themselves struggling to find the right information, or advice which can support them within their role. Our practical support services aim to equip carers with the knowledge and skills to continue on in their role.

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Dear Carer,

We would like to inform you that our Information and Advice Service will be temporarily closed from 28 November 2025 to 4 January 2026. During this period, we will not be able to take on any new requests, including:

  • Form-filling support

  • Benefit checks

  • Utilities or fuel support

  • General advice and information queries

This temporary pause is due to a very high number of ongoing cases and referrals. We want to ensure that we provide the best possible support to the carers already in the system.

We will reopen to new referrals from Monday, 5 January 2026.

Please note:

  • Our office hours and phone line operating times remain unchanged.

  • Drop-in sessions will continue as usual on Wednesdays between 10am and 1pm. Carers are welcome to attend if they need to speak to a member of staff.

  • In case of urgency, please call 020 8533 0951 or email info@hackneycarers.org.uk.

Thank you for your patience and understanding during this busy period.

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Warm regards,
City & Hackney Carers Centre

WEDNESDAY ADVICE LINE
 

We are a provider of generalist advice to carers living in, or taking care of someone living in Hackney. 
Call and speak directly to one of our advisors, no appointment needed.

Every Wednesday, 10am–4pm

Call: 0208 533 0951

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Call and speak directly to one of our trained Advice Workers, no appointment needed. They can help you understand your rights and entitlements as a carer and also for the person you care for. They can: do benefit checks; give housing and disability related advice; complete applications for DLA and PIP. For more complicated advice, such as Carers Allowance appointments will need to be made.

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We offer advice in Dutch, Somali, Bengali, Urdu and Hindi as well as English. 

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ADVICE APPOINTMENTS

We offer both face to face and telephone advice depending on your needs. 

To ensure we are offering an effective service, appointments must be pre-booked.

To arrange an appointment, please complete our online referral form below, ring 02085330951 or email info@hackneycarers.org.uk​

Opening Hours

Our office is open from Monday to Friday, 10 AM – 4 PM.
 

New Extended Hours on Thursdays!

  • Phone lines open from 8 AM

  • Office stays open late until 8 PM

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